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It can be dangerous to store certain information online. However, most hackers are not interested in breaking into a system unless there are credit card numbers to steal, or other useful information. We do not store any credit card data on our servers, but do all of our processing through world-leading credit merchant, Stripe.

 

You may also be worried about someone seeing your trading or account information. Don’t worry! Our server and database are protected and secured using industry standard technology and encryption. However, any account is only as secure as its password, so we recommend choosing a strong password. All passwords on the server are encrypted as well, so even we can’t tell what your password is.

We use this system ourselves, and we plan to be around for a long time!. If you have other questions concerning the security of our systems or your privacy, please read our Privacy Policy or feel free to contact us.

As long as you do not mind, our customer service department will work with you to either import or input your trades from another system for the last 12 months of trading (limitations apply). We want you to get started by utilizing everything the program has to offer, so we are happy to work with you to get your information input to the system.

Absolutely! Traders from all over the world use this system. As a matter of fact, we allow you to select from multiple different settings and produce reports using many different global indices.

No. JournalSqrd is a website, so you don’t need to install anything on your computer in order to use it. Web-based software has several advantages over software you need to purchase and install:

  • You don’t have to worry about losing everything if your computer crashes, since it’s all backed up for you automatically on multiple servers with top of the line security.
  • If you get a new computer, you don’t have to take the time to transfer all of your data to the new computer, or reinstall any programs – it’s already there on the web.
  • When there are new features or enhancements, you get them instantly, without having to purchase or install updates.
  • It will run on a PC, Mac, Linux, mobile phone, or anything that has an Internet connection and a modern web browser.

It’s easy to see why companies all over the world are switching to web-based software over stand-alone applications.

Yes, and this is one of the things that makes JournalSqrd so powerful! Having your information stored online means that you can access your account from anywhere in the world, as long as you have an internet connection!

There’s no messy software to install on your computer, and your information is secured, protected, and backed up each day, so you don’t have to worry about losing data to computer crashes.

If you want access to your data when you are off-line, the system does allow you to export your trade data, and you can save copies of your reports at any time, which you can view when you are off-line.

Great! We are constantly working to improve and expand the JournalSqrd program to meet the needs of traders worldwide. If there is a feature you would like to see added, please don’t hesitate to let us know. We may even be working on it right now! Nearly all of our most useful features have come from trader requests. Visit our Support page for help with contacting us.

No problem! You can upgrade or downgrade your subscription by clicking the “Settings” button at the top of the page once you’re logged in. There you can select the plan you would like. We will never charge you with a “set-up” or extra “one-time” fee when you upgrade or downgrade.

You can cancel your subscription any time. The easiest way is to click the “Settings” link at the top after you login, and choose the option to delete your account. There are no cancellation fees or other charges. You may also want to consider downgrading to a more affordable plan so you can continue to use JournalSqrd and your existing trade and performance records. When canceling, it would be helpful for us to know why you want to cancel your subscription so that we can improve the service for other traders.

We accept all major credit cards (Visa, Mastercard, American Express, Discover). To choose your payment method, go to the “Settings” page after you login to your account. You can cancel any time also from the Settings page.

There could be a number of reasons. The most common is a misspelled username or password. Remember that usernames and passwords are case sensitive, so “MyPassword” is not the same as “mypassword”. If you have forgotten your login, you can reset your password and we’ll send you a new one through email.

Also, your browser could be restricting you from logging in. Check your browser security settings and make sure that you are allowing cookies (see our Privacy Policy if you have questions). If they look correct, try a different browser (such as Mozilla Firefox or Google Chrome) and see if you can login. If so, you will know it is a problem with the browser settings in your former browser.

If you are still having trouble logging in, feel free to contact us for support.

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Justin PetscheSupport